Emotional intelligence (EI) is most often defined as the ability to perceive, use, understand, manage, and handle emotions. People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments.

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In the same way, emotional intelligence establishes through a mix of biological endowment and training. Trying to drum emotional intelligence into somebody with no aptitude for it is an exercise in futility.

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They don't just work with anyone who desires to play a sport; they train the naturally talented. I 'd say you have to look for those with a genuine, instinctive interest in other people's experiences and psychological worlds.

If a supervisor lacks this interest, maybe your training resources are much better directed elsewhere. Look For Frank Feedback is the chair and CEO of Avon Products, which is based in New York. Emotional intelligence is in our DNA here at Avon because relationships are crucial at every phase of our business.

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5 million independent sales representatives have with their consumers and goes right up through senior management to my office - Leadership Development. So the focus on emotional intelligence is much higher here than it was at other companies in which I have actually worked. We include emotional intelligence education into our development training for senior managers, and we factor in emotional intelligence competencies when we evaluate staff members' performance.

Without it, you can't identify the effect you have on others. Self-awareness is really crucial for me as CEO. At my level, few people want to tell me the things that are hardest to hear. We have a CEO advisory counselten individuals picked each year from Avon workplaces throughout the worldand they tell me the excellent, the bad, and the awful about the company.

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It helps keep me connected to what individuals really believe and how my actions impact them. I likewise count on my children for honest appraisals. You can get a huge dosage of truth by seeing yourself through your kids's eyes, noticing the ways they react to and show what you say and do.

They're the most sincere of all. My kids are part of my 360-degree feedback. They're the most truthful of all. I grew up in a very traditional Chinese household. My moms and dads were worried that the way I 'd been raisedsubmissive, caring, and averse to conflictwould prevent my capability to be successful in the Fortune 500 environment (Leadership Engagement).

However I've learned how to be understanding and still make tough decisions that are best for the business. These are not incompatible abilities. When Avon has actually had to close plants, for instance, I have actually attempted to act with compassion for the individuals involved. Emotional Intelligence. And I have actually gotten letters from some of the partners who were affected, revealing sadness but also saying thanks for the fair treatment.



Self-awareness is the key psychological intelligence skill behind great leadership. It's frequently thought of as the capability to understand how you're feeling and why, and the impact your sensations have on your habits.

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